SHIPPING AND RETURNS
Shipping and Returns Policy for House of Rimey Boutique
Shipping Policy:
1. Processing Time:
- Orders are typically processed within 3 to 7 business days, excluding
weekends and holidays. Please note that processing times may vary during peak seasons.
2. Shipping Methods:
- We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.
3. International Shipping:
- House of Rimey provides international shipping. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and estimated delivery time of your package.
5. Shipping Delays:
- While we strive to deliver orders promptly, unforeseen circumstances such as weather conditions or customs delays may impact delivery times. We appreciate your understanding in such situations.
Returns and Exchanges:
1. Return Eligibility:
- We accept returns within [number of days] days from the date of delivery. To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.
2. Initiating a Return:
- To initiate a return, please contact our customer support team at Houseofrimey@gmail.com. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.
3. Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to a mistake on our part. We recommend using a trackable shipping method to ensure the safe return of your items.
4. Refund Processing:
- Once we receive and inspect the returned items, we will process your refund within 2 to 3 business days. Refunds will be issued to the original payment method.
5. Exchanges:
- If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product. We will provide instructions on how to proceed with a replacement or refund.
Thank you for shopping with House of Rimey. If you have any questions or concerns regarding our Shipping and Returns Policy, please reach out to us at Houseofrimey@gmail.com